Customer Satisfaction

Customer Satisfaction Policy

If you are unhappy with your purchase for any reason, please contact us. We want to hear from you!  e-mail: service@woodirect.com

Damage caused during shipping

If your product is damaged in the course of being shipped to you, please notify and file a claim with the carrier immediately. Then contact us for further instructions.

Limited Warranty

The Products sold by Woodirect.com are guaranteed against defects in materials or workmanship for 1 year from original invoice date. If the Products do not conform to this Limited Warranty during the warranty period (as herein above specified), Buyer shall notify Manufacturer in writing of the claimed defects and demonstrate to Manufacturer satisfaction that said defects are covered by this Limited Warranty. If the defects are properly reported to Manufacturer within the warranty period, and the defects are of such type and nature as to be covered by this warranty, Manufacturer shall, at its own expense, furnish, replacement Products or, at Manufacturer’s option, replacement parts for the defective Products. Installation of the replacement Products or replacement parts shall be at Buyer’s expense.

Manufacturer does not warrant against damages or defects arising out of improper or abnormal use or handling of the Products, or against defects or damages arising from improper installation. This warranty does not cover normal and routine wear such as scratches, gouges, burns, indentations, stains, reduction in gloss, or damages caused by excessive moisture.

This warranty does not include the labor or the cost of labor for installation of replacement parts, loss of time, inconvenience, incidental expenses or consequential damages.

THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THIS WARRANTY IS EXCLUSIVE. The sole and exclusive obligation of Manufacturer shall be to repair or replace the defective Products in the manner and for the period provided above. Manufacturer shall not have any other obligation with respect to the Products or any part thereof, whether based on contract, tort, strict liability or otherwise. Under no circumstances, whether based on this Limited Warranty or otherwise, shall Manufacturer be liable for incidental, special, or consequential damages.

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